Helpful Resources
Q. I’ve been in an accident – what now?
A. Start by reporting your claim to your insurance carrier. They need to know:
• When the accident occurred
• Where the accident occurred (be as specific as possible)
• How the accident happened
• What kind of vehicle or vehicles were involved (including the year,
make, and model)
• A description of the damage on each vehicle
• The names and contact information of people involved in the accident
• The extent of any injuries to people involved in the accident
• The names and contact information of anyone who witnessed the accident
• The name of the law enforcement agency that responded and the police
report number, if police were contacted
Q. I have damage to my property – what now?
A. Call your insurance carrier and let them know:
• When the accident occurred
• A general description of what happened.
• The location of the damaged property and what was damaged.
• The condition of the home and if it is still livable.
• If temporary repairs are needed.
• If the fire or police department was contacted, which department
responded and any report number. Your contact information and
the best time to reach you
Q. Do I need to protect my home from further damage?
A. Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.
• Arrange for reasonable temporary repairs such as boarding up broken
windows, covering the roof, and removing debris.
• Keep a list of any temporary repairs you make to document the damage,
and make sure to save your receipts.
• If possible, place damaged items in a secure area where they can be
inspected. If you are unsure about an item, include it with the damaged property.
• If you have fire or smoke damage, do not try to clean the damaged items.
Sometimes cleaning things without the proper equipment can cause more damage.
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Please also call us here at Jackson-Vaughan Agency when you have a claim, so we can let you know what to expect: 985-386-3511.